FAQ

Frequently asked questions

How do I obtain a copy of my child’s medical records?


You may request a copy of your child’s medical record by completing and signing our medical record release form (this form is available on our website under Patient Forms and may also be completed in our office). In order to process your request, completed forms may be submitted to us via fax, mail, or in person. Any patient, 19 years of age or older, is required to sign their own release form. As a courtesy, we will forward a copy of your child’s medical records directly to their new healthcare provider at no cost. Copies given directly to the parent/patient will incur a fee of $6.50.




How do I obtain a copy of my child’s immunization certificate?


Our office requires a 24-hour advance notice for the request of immunization certificates. You may call our office to verbally request a copy of your child’s immunization certificate. This certificate may be picked up at our College Street location, or we will be happy to mail or fax it to you directly.




What should I do when I have a form that needs to be completed by my child’s health care provider?


Before submitting a form to our office, please be sure that the parent/patient portion of the form is completed entirely. All forms are completed at our College Street location; therefore, forms may be dropped off, faxed, or mailed to this location. Due to the volume of forms that our office receives, it takes 7 to 10 business days for forms to be completed. Ideally, the best time of year to have these forms completed is during the spring and summer months when we are not in our peak season. It is important to mention that during the months of August and September our office becomes inundated with patient forms for the new school year. This can delay the processing of forms. Plan ahead and do not delay, and submit your child’s form early to beat the back-to-school rush. Patients and parents planning ahead
accordingly will help facilitate the processing of patient forms in a timely manner.





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OFFICE

HOURS

ICC

Monday - Friday 8:00am - 4:30pm

Wellness Clinic

Monday - Friday 8:00am - 5:00pm

Closed Noon - 1:10pm for lunch